1. Who we are

Habitat Horizons (Pty) Ltd (registration number 2024/501278/07) provides photographic aerial wildlife surveys and ecological services. We are the "responsible party" for the personal information described in this policy.

• Address: 88 Ladies Mile Rd, Meadowridge, Cape Town, South Africa

• Information Officer: Brandon Giddey (registered with the Information Regulator)

• Email for privacy questions: brandon@habitathorizons.com

• Phone: +27 61 058 9376

 

2. What we collect

• Survey request form: name, organisation, email, phone (optional), country or region, approximate area, the service you need, preferred timing and your message.

• Email and WhatsApp: your name, contact details and anything you choose to send us.

• Our website: basic, anonymous usage data such as pages visited, browser type and approximate location, collected through cookies (see section 7).

We do not ask for sensitive personal information, and our website is not aimed at children.

 

3. Why we use it

We use your personal information only to:

• reply to your enquiry and send you the information you asked for, such as a sample report or a quote

• plan, deliver and invoice the services you agree to

• keep basic business records, as the law requires

• understand how people use our website, so we can improve it

Under POPIA, we process your information because you have asked us to (consent), because it is needed to take steps towards or perform a contract with you, or because it serves our legitimate interest in running and improving our business. We will only send you news or marketing if you have agreed to it, and you can opt out at any time.

 

4. Who we share it with

We only share your information with service providers who help us run our business, and only as much as they need:

• Wix, which hosts our website and stores form submissions

• Usercentrics, which runs our cookie banner and records your cookie choices

• Google (Google Workspace), which delivers our email

• WhatsApp (Meta), if you choose to message us there

• The Matchbox, our accountants, for invoicing and financial records

• Our aviation partners, only if your project needs their services and you have agreed

Some of these providers store information on servers outside South Africa. Where that happens, we rely on providers that are bound by data protection laws or agreements that give protection similar to POPIA. We may also disclose information if the law requires it.

 

5. How long we keep it and how we protect it

• Enquiries that don't lead to work: kept for up to 6 months, then deleted.

• Client records: kept for as long as needed to deliver our services and for the period the law requires for tax and business records (usually five years).

We protect your information with password-protected accounts, restricted access and reputable, secure service providers. If we ever become aware of a security breach that affects your information, we will tell you and the Information Regulator as POPIA requires.

 

6. Your rights

Under POPIA you can:

• ask whether we hold personal information about you, and for a copy of it

• ask us to correct or update it

• ask us to delete it, where we no longer need to keep it

• object to us using it, including for marketing

• withdraw your consent at any time

To use any of these rights, email our Information Officer at brandon@habitathorizons.com. We will reply within a reasonable time and may need to confirm your identity first.

If you are unhappy with how we handle your information, please tell us first so we can put it right. You also have the right to complain to the Information Regulator:

• Email: POPIAComplaints@inforegulator.org.za

• Phone: 010 023 5200

• Address: Woodmead North Office Park, 54 Maxwell Drive, Woodmead, Johannesburg, 2191

• Website: inforegulator.org.za

 

7. Cookies and changes to this policy

Our website, hosted on Wix, uses cookies: small files that help the site work and show us, anonymously, how it is used. Essential cookies are needed for the site to function. You can choose whether to accept other cookies through the banner on our site, or block them in your browser settings.

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.

Last updated: 14 October 2026